Refund Policy

Last updated 9 September 2026

30-day money-back guarantee

We offer a 30-day money-back guarantee. If you're not satisfied with your Phantom Routes subscription, you can request a full refund within 30 days of your order date.

Free trial

New subscribers start with a 7-day free trial. Cancel any time before the trial ends and you won't be charged at all.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund, visit paddle.net and look up your purchase, or contact our support team and we'll help you.

Cancelling your subscription

You can cancel your subscription at any time from the customer portal linked in your purchase receipt email. After cancelling, you keep access until the end of your current paid period.